year warranty, 3 years After Sales Services"
for your selectivity
To facilitate of getting After Sales Services,
Forestmobl suggests you these tips:
Send a photo of your
damaged product and your contact information to firstname.lastname@example.org.
photos should be taken with
An overall photo to identify product's model and version
A photo for showing the
place of damage ( the place of damage is important not the damage itself)
For example, if your sofa has damage on its
handle, take a picture that showing the whole handle with its damage.
A close shot photo of damage
Take a picture from label
of the product if it exists.
Up to 48 hours of working
days, our experts will contact you and inform you the result.
If it's not possible to
sending photos, you can contact to +982156717703-6 (118) and ask for services.
Also, if you have no
accessibility to these numbers, you can send your name and contact information as
a text message to 200076211.our experts will contact you as soon as possible.
If it's possible to repair
your product, after sending photos or call us within 4-7 working days, the
after sales services' technicians will refer to your place for troubleshooting.
coordination of time and the day of providing after sales services, our experts
will call you 1 day before and on the same day, for more respect to you and
If there is no possibility
for repairing your product, our experts will call you and if u were agree, they
will examine the process of ordering new parts for your product and inform you the
cost of it.
Within 7 days after
informing the cost of spare parts, it should be settle to Forestmobl account
and inform the number of receipt by sending an email to email@example.com or contact to +982156717703-6 (118) .
If there were no informing
about the receipt, Forestmobl will have no responsibility about the ordering
parts or refund the cost and your documents will be archived automatically.
The time of supplying spare
parts after informing the receipt number, will be proportional to the time of supplying
If the warranty card has
not expired, according to the provisions of warranty will be acting.
(( We recommend that, to avoid the possible
damage of products while relocating or assembling, contact to the after sales
services department to help))