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 خدمات

 

 "1 year warranty, 3 years After Sales Services"

Thanks for your selectivity

 To facilitate of getting After Sales Services, Forestmobl suggests you these tips:

1)      Send a photo of your damaged product and your contact information to services@forestmobl.com.

2)      photos should be taken with these characteristics:

-          An overall photo  to identify product's model and version

-          A photo for showing the place of damage ( the place of damage is important not the damage itself)

For example, if your sofa has damage on its handle, take a picture that showing the whole handle with its damage.

-          A close shot  photo of damage

-          Take a picture from label of the product if it exists.

3)      Up to 48 hours of working days, our experts will contact you and inform you the result.

4)      If it's not possible to sending photos, you can contact to +982156717703-6 (118) and ask for services.

-          Also, if you have no accessibility to these numbers, you can send your name and contact information as a text message to 200076211.our experts will contact you as soon as possible.

5)      If it's possible to repair your product, after sending photos or call us within 4-7 working days, the after sales services' technicians will refer to your place for troubleshooting.

6)        For coordination of time and the day of providing after sales services, our experts will call you 1 day before and on the same day, for more respect to you and your time.

7)      If there is no possibility for repairing your product, our experts will call you and if u were agree, they will examine the process of ordering new parts for your product and inform you the cost of it.

8)      Within 7 days after informing the cost of spare parts, it should be settle to Forestmobl account and inform the number of receipt by sending an email to services@forestmobl.com  or contact to +982156717703-6 (118) .

9)      If there were no informing about the receipt, Forestmobl will have no responsibility about the ordering parts or refund the cost and your documents will be archived automatically.

10)   The time of supplying spare parts after informing the receipt number, will be proportional to the time of supplying goods.

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11)      If the warranty card has not expired, according to the provisions of warranty will be acting.

 

      (( We recommend that, to avoid the possible damage of products while relocating or assembling, contact to the after sales services department to help))

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Eftekhari wood industries began its activities since 1997 in the field of producing and providing wooden products.
After efforts for a decade in 2003, it's entered to sales market with experienced staff and accurate studies beside the global developments and continues its activity under "Forest" trade name. The name of "Forest" was chosen because of "forest" as a divine gift and to remember that, lack of this gift means the end of wood industries and disturbs the balance of ecosystems and life expectancy. We hope that choosing this name become a step for appreciating this divine gift.